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Refund and Return Policy
Refund and Return Policy
Effective Date: 10-August-2023
At Modern Leather Jackets, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or it might be defective. This Refund and Return Policy outlines the terms under which you can return items and request a refund.
Return Policy
If you have received a defective item, you may return it for a refund under the following conditions:
Return Window:
You have 15 days from the date of delivery to initiate a return for any defective product. After 15 days, we are unable to accept returns.Condition of the Item:
The item must be returned in the same condition as received, unworn, unwashed, and with the original tags still attached.Defective Items:
If the item is defective, please contact our customer service team to arrange a return. Be sure to include details of the defect and provide photos if possible.Return Shipping:
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item is returned safely. Shipping fees are non-refundable.Refund Process:
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. If approved, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Non-Refundable Items
- Shipping fees are non-refundable.
- Items returned without following our return process or after the 30-day return window will not be eligible for a refund.
How to Initiate a Return
- Contact our customer support at info@modernleatherjackets.com within 15 days of receiving your item.
- Provide your order number, details of the defective product, and any supporting images.
- Our team will guide you on how to ship the item back to us.
Contact Information
For any questions regarding our Refund and Return Policy, please reach out to us:
- Email: info@modernleatherjackets.com
- Phone: 1: +1 (412) 953-1661
- Address: 442 Poppy Pl, Mountain View, California 94043 USA