Refund and Return Policy

Effective Date: 10-August-2023

At Modern Leather Jackets, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or it might be defective. This Refund and Return Policy outlines the terms under which you can return items and request a refund.

Return Policy

If you have received a defective item, you may return it for a refund under the following conditions:

1. Return Window:
   You have 15 days from the date of delivery to initiate a return for any defective product. After 15 days, we are unable to accept returns.

2. Condition of the Item:
   The item must be returned in the same condition as received, unworn, unwashed, and with the original tags still attached.

3. Defective Items:
   If the item is defective, please contact our customer service team to arrange a return. Be sure to include details of the defect and provide photos if possible.

4. Return Shipping:
   Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item is returned safely. Shipping fees are non-refundable.

5. Refund Process:
   Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. If approved, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Non-Refundable Items

• Shipping fees are non-refundable.
• Items returned without following our return process or after the 30-day return window will not be eligible for a refund.

How to Initiate a Return

1. Contact our customer support at [email protected] within 15 days of receiving your item.
2. Provide your order number, details of the defective product, and any supporting images.
3. Our team will guide you on how to ship the item back to us.

Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

• Email: [email protected]
• Phone: 1: +1 (412) 953-1661
• Address: 442 Poppy Pl, Mountain View, California 94043 USA